By using Mantle, you agree to follow these terms when using our social, discovery, and ticket-related services.
Account Responsibilities
- Provide accurate account details and keep your login secure.
- Do not impersonate others or use the app for fraud, abuse, or illegal activity.
Content and Conduct
- You are responsible for content you post and actions you take in the app.
- We may remove content or limit accounts that violate community safety or marketplace rules.
Tickets and Marketplace
- Listings, transfers, and disputes are subject to platform safety checks and moderation workflows.
- Users are responsible for complying with local event and resale laws.
Organizer Payouts and Reserves
- Organizer ticket payments are processed on the organizer’s own connected Stripe account, and payouts are made by Stripe on that account’s payout schedule.
- Mantle may ask Stripe to place a reserve on an organizer’s connected account, so that Stripe temporarily holds a percentage of incoming charges before they become available for payout. Reserves are used to cover refund, chargeback and cancellation exposure.
- Reserved funds remain in the organizer’s own Stripe balance. Mantle does not take possession of them and does not transfer them to itself.
- Stripe holds and releases reserved funds according to the reserve schedule, and may apply them to refunds or disputes on the associated charges. Reserved funds are not held longer than Stripe’s maximum reserve period.
- Where a reserve is active, the organizer can see it, and the amount Stripe reports as reserved, on the organizer’s financial screen in Mantle.
- Reserve decisions are made by Mantle platform staff. Mantle does not apply automated risk scoring to decide whether an organizer is subject to a reserve.
Service Availability
We aim for reliable service but cannot guarantee uninterrupted operation. Features may change over time.
Contact
Questions about these terms can be sent to zwaits@mantle.luxe.